20%
more booking conversions with personalized customer chats.
2x
faster customer service when chat apps are implemented.
75% +
monthly average First Contact Resolution rate (FCR).
Manage the travel journey
Notifications
Over 70% of travelers prefer to be notified by messaging. Send relevant updates, such as flight alerts, lost luggage information, welcome messages and early check-in.
Click-to-Chat
Boost your Facebook and Instagram ads with the click-to-WhatsApp feature to personalize sales and increase bookings.
Virtual Concierge
From airlines to hospitality, virtual concierge services are booming. Hotels that have installed chat-powered virtual concierges have seen a 12% increase in revenue per room.
Customer service for travelers
Digitize your helpdesk with messaging to handle refunds, cancellations, changes and more.
Flexible solutions for travels
Omnichannel Platforms
Manage your clients’ inquiries on WhatsApp, Viber, Facebook Messenger and SMS via intuitive platforms that do not need deep technical integration.
Learn more about Conversations Inbox
Learn more about Engagement Platform
Conversations API
Use the platform-agnostic Conversations API to integrate into your contact center, customer support and/or CRM systems.
Learn more about Conversations API
Connect your systems
Accelerate implementation with our pre-built integrations for Shopify, Salesforce, Hubspot, Microsoft Dynamics and more.
Learn more about Integrations
Chatbots
Answer common questions quicker by either creating your own low-code chatbot, or by integrating your existing chatbot with our Conversations API.
Made for Travel & Hospitality
Get inspired on how messaging solutions help your business across the travel journey.
Pre-trip
Increase travel bookings.
- Click-to-WhatsApp ads
- Marketing outreach
- Travel tips
- Personalized travel concierge
- Trip availability requests
- Pre-trip information
- Booking information
The trip
Provide all the info travelers need during their trip.
- Check-in
- Flight alerts
- Boarding passes
- Itinerary information
- Welcome messages
- Bag collection
- Order changes and cancellations
After-trip
Support your customers and increase loyalty.
- Refund request handling
- Feedback and loyalty programs
- Rebooking
- Customer support
Start your 30-day free trial
Get started with your 30-day free trial for WhatsApp Business with Conversations Inbox.
