Telecom Operators

Crack down on customer churn

Shift customer service to messaging - and increase retention rates big time.

Lets Grow Online


of telco leaders place digital customer experiences as a top-three spending priority.


of telco customers recommend WhatsApp as a service channel.


more customer service tickets are handled via WhatsApp & co. than voice channels.

Scale customer service


Customer service
Answer enquiries, handle complaints and proactively reach out to your customers with WhatsApp, Viber and more.

Send confirmation orders, payment reminders, phone/SIM card delivery information and contract upgrades.

Connect your Facebook and Instagram ads with WhatsApp to personalize sales.

Conversational Marketing
Offer guided shopping to undecided customers, provide personalized offers and reward loyal customers.


Retain customers with messaging


Omnichannel Platforms
Manage your clients’ inquiries on WhatsApp, Viber, Facebook Messenger and SMS via intuitive platforms that do not need deep technical integration.

Learn more about Conversations Inbox
Learn more about Engagement Platform

Conversations API
Use the platform-agnostic Conversations API to integrate into your contact center, customer support and/or CRM systems.

Learn more about Conversations API

Connect your systems
Accelerate implementation with our pre-built integrations for Shopify, Salesforce, Hubspot, Microsoft Dynamics and more.

Learn more about Integrations

Answer common questions quicker by either creating your own low-code chatbot, or by integrating your existing chatbot with our Conversations API.

Made for Telecommunications of all sizes

Get inspired about how messaging solutions help telecom operators across the customer journey.

Product Discovery

Increase brand awareness and boost sales.

  • Click-to-WhatsApp ads
  • Marketing outreach
  • Guided shopping
  • Product availability requests
  • Requests for store location and opening times
  • Self-service options

Purchase & Delivery

Guide your customers to sign up for telco contracts.

  • Payment links
  • Order confirmations
  • Billing notifications
  • Phone / SIM card delivery updates and scheduling

Customer Retention

Support your customers and increase loyalty.

  • Returns and refund requests
  • Feedback and loyalty programs
  • Upselling
  • Customer support

Start your 30-day free trial

Get started with your 30-day free trial for WhatsApp Business with Conversations Inbox.

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