Customer service shouldn’t just be a department, it should be the entire company. Great customer service makes life easier for everyone
This pandemic has enormous impact on businesses especially big grocery stores like us. Where people get easily exposed to others and believe me it was nightmare for us. We really had to think out of the box to combat this situation. That’s where Dataslices jumped in with their WhatsApp business solution. With the team of professionals we have designed the first smart shopping system over the WhatsApp. Where our customers can easily purchase there groceries at their convenience of home with their app of choice. And its completely automated with AI powered chat BOT.
Good service means being available where customers are. Being into Sharjah’s biggest real-estate group. We believe in the best customer support and what could be the handier for our customers to get the support via WhatsApp. Chat bot assistance, IVR deflection such advance features really reduced our work load and worry of being inefficient in providing customer support. BTW It’s not limited to the customer support, but we are heavily using this platform for sales and lead generation.
Index Exchange is the first money exchange company to launch their customer support over the WhatsApp. To be honest initially we were reluctant towards it but when Dataslices designed a customized flow and shed light on having WhatsApp support only then we realized it’s important. Now our customers can not only get support but also the chat BOT provides them the exchange rates, nearest branch location, business services and more. We are experiencing a good traffic coming in through WhatsApp.
Always available via WhatsApp Business
WhatsApp gives brands reach to 1.3 billion consumers
Dataslices WhatsApp Business solution allow consumers to interact with businesses through WhatsApp messaging to ask questions, customer support, make purchases and get help etc. Business can also reach out to the customers to send alerts, important notifications, order confirmation, updates etc. Our integrated solution with WhatsApp gives brands reach to 1.3 billion consumers who use the popular messaging app around the world.
With the AI capabilities of Dataslices platform, you can ensure that WhatsApp conversations along with all other messaging conversations (FB messenger, Google, Line, SMS, Website & App), deliver the best possible outcomes for your customers and your brand.
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